For Young People
Your rights at Ultra Youth Services
At Ultra Youth Services, your safety and wellbeing matter. You have rights, and we take them seriously. Here’s what you can expect from us.
1. You have a right to be safe.
We will do everything we can to help you feel safe where you live and when you’re with our staff. If something doesn’t feel right, you can tell us, and we will listen.
2. You have the right to be listened to.
Your thoughts, feelings, and opinions matter. We will listen to you and include you in decisions about your life and your care as much as possible.
3. You have the right to know your rights.
We will explain your rights in a way that makes sense to you. If you don’t understand something, you can ask questions at any time.
4. You have the right to be treated with respect.
You deserve to be treated with dignity, kindness, compassion, understanding and fairness. We respect who you are, including your culture, identity, beliefs, and experiences.
5. You have the right to safe support from adults.
The adults who work with you are chosen carefully. They are trained to support young people and to keep you safe.
6. You have the right to speak up if something is wrong.
You can tell a staff member if you are worried, upset, or uncomfortable. You can also make a complaint, and you won’t get in trouble for speaking up.
7. You have the right to get help when you need it.
If you are feeling unsafe, scared, or unsure, we will help you find support. This might be talking to your Child Safety Officer or another trusted person.
8. You have the right to feel safe in your space and online.
We help make sure the place you live and spend time are safe. We also talk with you about staying safe online and using technology in a safe way.
9. You have the right to be part of making things better.
We want to know what is working and what is not. Your feedback helps us improve how we support young people.
10. You have the right to know how to get help or make a complaint.
We will explain how to raise a concern or make a complaint. If you need help doing this, we will support you.
If you ever feel unsafe or worried, please talk to a staff member or your Child Safety Officer. You deserve to feel safe, respected, and supported.